Dobson, A. (1996). Writing business letters: How to tackle your day-to-day business correspondence successfully (Deluxe ed.). Grolier International.
Citação do estilo Chicago (17ª ed.)Dobson, Ann. Writing Business Letters: How to Tackle Your Day-to-day Business Correspondence Successfully. Deluxe ed. Hongkong: Grolier International, 1996.
Citação MLA (9ª ed.)Dobson, Ann. Writing Business Letters: How to Tackle Your Day-to-day Business Correspondence Successfully. Deluxe ed. Grolier International, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.