APA (7th ed.) Citation

Payne, S. (1997). Delivering customer service: How to win a competitive edge through managing customer relationships successfully. Grolier International.

Chicago Style (17th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Hongkong: Grolier International, 1997.

MLA (9th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 1997.