APA (7th ed.) Citation

Schonberger, R., & Knod, E. M. (1991). Operations management: Improving customer service (4th ed., International student ed.). Irwin.

Chicago Style (17th ed.) Citation

Schonberger, Richard, and Edward M. Knod. Operations Management: Improving Customer Service. 4th ed., International student ed. Homewood, IL: Irwin, 1991.

MLA (9th ed.) Citation

Schonberger, Richard, and Edward M. Knod. Operations Management: Improving Customer Service. 4th ed., International student ed. Irwin, 1991.

Warning: These citations may not always be 100% accurate.