Citazione Stile APA (7a Edizione)

Johnston, R., Shulver, M., Slack, N., & Clark, G. (2021). Service operations management (5th edition.). Pearson Education.

Citazione stile Chigago Style (17a edizione)

Johnston, Robert, Michael Shulver, Nigel Slack, e Graham Clark. Service Operations Management. 5th edition. Harlow, United Kingdom: Pearson Education, 2021.

Citatione MLA (9a ed.)

Johnston, Robert, et al. Service Operations Management. 5th edition. Pearson Education, 2021.