Johnston, R., Shulver, M., Slack, N., & Clark, G. (2021). Service operations management (5th edition.). Pearson Education.
Citazione stile Chigago Style (17a edizione)Johnston, Robert, Michael Shulver, Nigel Slack, e Graham Clark. Service Operations Management. 5th edition. Harlow, United Kingdom: Pearson Education, 2021.
Citatione MLA (9a ed.)Johnston, Robert, et al. Service Operations Management. 5th edition. Pearson Education, 2021.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.