Johnston, R., Shulver, M., Slack, N., & Clark, G. (2021). Service operations management (5th edition.). Pearson Education.
Citace podle Chicago (17th ed.)Johnston, Robert, Michael Shulver, Nigel Slack, a Graham Clark. Service Operations Management. 5th edition. Harlow, United Kingdom: Pearson Education, 2021.
Citace podle MLA (9th ed.)Johnston, Robert, et al. Service Operations Management. 5th edition. Pearson Education, 2021.
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