Cita APA (7th ed.)

Johnston, R., Shulver, M., Slack, N., & Clark, G. (2021). Service operations management (5th edition.). Pearson Education.

Cita Chicago (17th ed.)

Johnston, Robert, Michael Shulver, Nigel Slack, i Graham Clark. Service Operations Management. 5th edition. Harlow, United Kingdom: Pearson Education, 2021.

Cita MLA (9th ed.)

Johnston, Robert, et al. Service Operations Management. 5th edition. Pearson Education, 2021.