Style de citation APA (7e éd.)

Johnston, R., Shulver, M., Slack, N., & Clark, G. (2021). Service operations management (5th edition.). Pearson Education.

Style de citation Chicago (17e éd.)

Johnston, Robert, Michael Shulver, Nigel Slack, et Graham Clark. Service Operations Management. 5th edition. Harlow, United Kingdom: Pearson Education, 2021.

Style de citation MLA (9e éd.)

Johnston, Robert, et al. Service Operations Management. 5th edition. Pearson Education, 2021.