Bordoloi, S., Fitzsimmons, J. A., & Fitzsimmons, M. J. (2023). Service management: Operations, strategy, information technology (10th edition.). McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBordoloi, Sanjeev, James A. Fitzsimmons, और Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 10th edition. New York, New York: McGraw-Hill, 2023.
एमएलए (9वां संस्करण) प्रशस्ति पत्रBordoloi, Sanjeev, et al. Service Management: Operations, Strategy, Information Technology. 10th edition. McGraw-Hill, 2023.
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