The loyalty effect the hidden force behind growth, profits, and lasting value - Reichheld, Frederick F; Teal, Thomas, 1937-. (Boston, Mass. Harvard Business School Press, 1996)
Includes bibliographical references (p. 311-314) and index
Php 150.00
Donated by Gorriceta-Rojo family 1.28.20
Keywords: Customer relations; Consumer satisfaction; Job satisfaction; Labor productivity; Loyalty