Citazione Stile APA (7a Edizione)

Patterson, K. (2002). Crucial conversations: Tools for talking when stakes are high. McGraw-Hill.

Citazione stile Chigago Style (17a edizione)

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill, 2002.

Citatione MLA (9a ed.)

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. McGraw-Hill, 2002.