00000cam a22000003a 4500 UP-8027390931313927309 Buklod 20260218115405.0 m |o d | ta 150513s2012 xx d r |||| u| 9780071315920 (iLib)UPVIS-00037291640 upv-gl HF 5415.2 L83 2012 Lucas, Robert W Customer service skills for success Robert W. Lucas. 5th ed. New York, New York McGraw-Hill c2012. 394 p. Customer service. UPVIS UPV-GL HF 5415.2 L83 2012 Book