APA (7th ed.) Citation

Lucas, R. W. (2012). Customer service: Skills for success (5th ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. 5th ed. New York, New York: McGraw-Hill, 2012.

MLA (9th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. 5th ed. McGraw-Hill, 2012.