APA (7th ed.) Citation

Swets, P. W. (1983). The art of talking so that people will listen: Getting through to family, friends and business associates. Prentice Hall.

Chicago Style (17th ed.) Citation

Swets, Paul W. The Art of Talking so That People Will Listen: Getting Through to Family, Friends and Business Associates. New York: Prentice Hall, 1983.

MLA (9th ed.) Citation

Swets, Paul W. The Art of Talking so That People Will Listen: Getting Through to Family, Friends and Business Associates. Prentice Hall, 1983.