Cita APA (7th ed.)

(1984). Evaluation of reference services: Edited by Bill Katz and Ruth A. Fraley. The Haworth Press.

Cita Chicago (17th ed.)

Evaluation of Reference Services: Edited by Bill Katz and Ruth A. Fraley. New York: The Haworth Press, 1984.

Cita MLA (9th ed.)

Evaluation of Reference Services: Edited by Bill Katz and Ruth A. Fraley. The Haworth Press, 1984.