Cita APA (7th ed.)

O'Neil, R. M. (1994). Total quality management in libraries: A sourcebook. Libraries Unilimited, Inc.

Cita Chicago (17th ed.)

O'Neil, Rosanna M. Total Quality Management in Libraries: A Sourcebook. Englewood, Colorado: Libraries Unilimited, Inc, 1994.

Cita MLA (9th ed.)

O'Neil, Rosanna M. Total Quality Management in Libraries: A Sourcebook. Libraries Unilimited, Inc, 1994.