APA-Zitierstil (7. Ausg.)

Plunkett, W. R., Atner, R. F., & Allen, G. S. (2005). Management: Meeting and exceeding customer expectations (8th ed.). Thomson/South Western.

Chicago-Zitierstil (17. Ausg.)

Plunkett, Warren R., Raymund F. Atner, und Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. 8th ed. Mason, Ohio: Thomson/South Western, 2005.

MLA-Zitierstil (9. Ausg.)

Plunkett, Warren R., et al. Management: Meeting and Exceeding Customer Expectations. 8th ed. Thomson/South Western, 2005.