Frost, P. J. (2003). Toxic emotions at work: How compassionate managers handle pain and conflict. Harvard Business School Press.
Chicago-Zitierstil (17. Ausg.)Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Boston, Massachusetts: Harvard Business School Press, 2003.
MLA-Zitierstil (9. Ausg.)Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Harvard Business School Press, 2003.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.