Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
The current study aimed to described the level of emotion work among call center agents in Iloilo City including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfa...
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| Format: | Thesis |
| Language: | English |
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2008.
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