Cita APA (7a ed.)

Futrell, C. M., Mitchell, P., & Singer, R. (2001). ABC's of relationship selling (1st Canadian ed.). McGraw-Hill/Ryerson.

Cita Chicago Style (17a ed.)

Futrell, Charles M., Peter Mitchell, y Randal Singer. ABC's of Relationship Selling. 1st Canadian ed. Toronto, Ontario: McGraw-Hill/Ryerson, 2001.

Cita MLA (9a ed.)

Futrell, Charles M., et al. ABC's of Relationship Selling. 1st Canadian ed. McGraw-Hill/Ryerson, 2001.