APA (7th ed.) Citation

Lucas, R. W. (2002). Customer service: Skills and concepts for success (2nd ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. New York, New York: McGraw-Hill, 2002.

MLA (9th ed.) Citation

Lucas, Robert W. Customer Service: Skills and Concepts for Success. 2nd ed. McGraw-Hill, 2002.