Keen, P. G. W., & McDonald, M. (2000). The eProcess edge: Creating customer value and business wealth in the Internet era. Osborne/McGraw-Hill.
Chicagoスタイル(17版)引用形式Keen, Peter G. W., , Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Berkeley, Calif: Osborne/McGraw-Hill, 2000.
MLA(9版)引用形式Keen, Peter G. W., , Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Osborne/McGraw-Hill, 2000.
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