Citazione Stile APA (7a Edizione)

Keen, P. G. W., & McDonald, M. (2000). The eProcess edge: Creating customer value and business wealth in the Internet era. Osborne/McGraw-Hill.

Citazione stile Chigago Style (17a edizione)

Keen, Peter G. W., e Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Berkeley, Calif: Osborne/McGraw-Hill, 2000.

Citatione MLA (9a ed.)

Keen, Peter G. W., e Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Osborne/McGraw-Hill, 2000.