APA (7th ed.) Citation

Keen, P. G. W., & McDonald, M. (2000). The eProcess edge: Creating customer value and business wealth in the Internet era. Osborne/McGraw-Hill.

Chicago Style (17th ed.) Citation

Keen, Peter G. W., and Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Berkeley, Calif: Osborne/McGraw-Hill, 2000.

MLA (9th ed.) Citation

Keen, Peter G. W., and Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Osborne/McGraw-Hill, 2000.