Goetsch, D. L., & Davis, S. (2000). Quality management: Introduction to total quality management for production, processing, and services (3rd ed.). Prentice Hall.
Citação norma ChicagoGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Upper Saddle River, NJ: Prentice Hall, 2000.
Citação norma MLAGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Prentice Hall, 2000.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.