Citazione Stile APA (7a Edizione)

Goetsch, D. L., & Davis, S. (2000). Quality management: Introduction to total quality management for production, processing, and services (3rd ed.). Prentice Hall.

Citazione stile Chigago Style (17a edizione)

Goetsch, David L., e Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Upper Saddle River, NJ: Prentice Hall, 2000.

Citatione MLA (9a ed.)

Goetsch, David L., e Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Prentice Hall, 2000.