Cita APA (7th ed.)

Goetsch, D. L., & Davis, S. (2000). Quality management: Introduction to total quality management for production, processing, and services (3rd ed.). Prentice Hall.

Cita Chicago (17th ed.)

Goetsch, David L., i Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Upper Saddle River, NJ: Prentice Hall, 2000.

Cita MLA (9th ed.)

Goetsch, David L., i Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Prentice Hall, 2000.