Lua APA (7ú heag.)

Han, F. (1996). Productivity & service quality. Prentice-Hall, Inc.

Lua i Stíl Chicago (17ú heag.)

Han, Flora. Productivity & Service Quality. Singapore: Prentice-Hall, Inc, 1996.

Lua MLA (9ú heag.)

Han, Flora. Productivity & Service Quality. Prentice-Hall, Inc, 1996.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.