Cita APA (7th ed.)

Smith, M. R. (1979). Quality sense: Organizational approaches to improving product quality and service. AMACOMCA Division of American Management Asso.

Cita Chicago (17th ed.)

Smith, Martin R. Quality Sense: Organizational Approaches to Improving Product Quality and Service. New York: AMACOMCA Division of American Management Asso, 1979.

Cita MLA (9th ed.)

Smith, Martin R. Quality Sense: Organizational Approaches to Improving Product Quality and Service. AMACOMCA Division of American Management Asso, 1979.