APA (7th ed.) Citation

Harrington, H. (1991). Business process improvement: The breakthrough strategy for total quality, productivity and competitiveness. McGraw-Hill.

Chicago Style (17th ed.) Citation

Harrington, H.J. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. New York: McGraw-Hill, 1991.

MLA (9th ed.) Citation

Harrington, H.J. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. McGraw-Hill, 1991.