00000cam a22000004a 4500 UP-8027390931313649763 Buklod 20070912124626.0 m|||||o||d|||||||| cr ||||||||||| 031229s1991 xx |||| r |||| u| d 0669269360 (iLib)UPVIS-00000036130 HD66 D43 1991 Denton, D. Keith. Horizontal management beyond total customer satisfaction D. Keith Denton. N.Y. Lexington Books c1991. 211 p. Work groups. Management employee participation. Customer relations. UPVIS UPV-CML HD66 .D43 1991 Book