Cita APA

Schmenner, R. W. (1995). Service operations management. Prentice Hall.

Citación estilo Chicago

Schmenner, Roger W. Service Operations Management. Englewood Cliffs, N. J: Prentice Hall, 1995.

Cita MLA

Schmenner, Roger W. Service Operations Management. Prentice Hall, 1995.

Warning: These citations may not always be 100% accurate.