APA (7th ed.) Citation

Chang, R. Y. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Richard Chang Associates.

Chicago Style (17th ed.) Citation

Chang, Richard Y. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Irvine, CA: Richard Chang Associates, 1994.

MLA (9th ed.) Citation

Chang, Richard Y. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Richard Chang Associates, 1994.