Katz, W. A., & Fraley, R. A. (1987). Reference services today: From interview to burnout. Haworth Press.
Chicago Style (17th ed.) CitationKatz, William A., and Ruth A. Fraley. Reference Services Today: From Interview to Burnout. New York: Haworth Press, 1987.
MLA (9th ed.) CitationKatz, William A., and Ruth A. Fraley. Reference Services Today: From Interview to Burnout. Haworth Press, 1987.
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