University of Michigan. Survey Research Center & Katz, D. (1975). Bureaucratic encounters: A pilot study in the evaluation of government services. Survey Research Center, Institute for Social Research, University of Michigan.
Chicago-Zitierstil (17. Ausg.)University of Michigan. Survey Research Center und Daniel Katz. Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. Ann Arbor: Survey Research Center, Institute for Social Research, University of Michigan, 1975.
MLA-Zitierstil (9. Ausg.)University of Michigan. Survey Research Center und Daniel Katz. Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. Survey Research Center, Institute for Social Research, University of Michigan, 1975.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.