University of Michigan. Survey Research Center & Katz, D. (1975). Bureaucratic encounters: A pilot study in the evaluation of government services. Survey Research Center, Institute for Social Research, University of Michigan.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)University of Michigan. Survey Research Center و Daniel Katz. Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. Ann Arbor: Survey Research Center, Institute for Social Research, University of Michigan, 1975.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)University of Michigan. Survey Research Center و Daniel Katz. Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. Survey Research Center, Institute for Social Research, University of Michigan, 1975.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.