Cita APA (7th ed.)

University of Michigan. Survey Research Center & Katz, D. (1975). Bureaucratic encounters: A pilot study in the evaluation of government services. Survey Research Center, Institute for Social Research, University of Michigan.

Cita Chicago (17th ed.)

University of Michigan. Survey Research Center i Daniel Katz. Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. Ann Arbor: Survey Research Center, Institute for Social Research, University of Michigan, 1975.

Cita MLA (9th ed.)

University of Michigan. Survey Research Center i Daniel Katz. Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. Survey Research Center, Institute for Social Research, University of Michigan, 1975.