APA (7th ed.) Citation

Besterfield, D. H. (1999). Total quality management (2nd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. New Jersey: Prentice Hall, 1999.

MLA (9th ed.) Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Prentice Hall, 1999.