Goetsch, D. L., & Davis, S. B. (2000). Quality management: Introduction to total quality management for production, processing and services (3rd ed.). Prentice Hall.
芝加哥风格引文Goetsch, David L., 与 Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 3rd ed. New Jersey: Prentice Hall, 2000.
MLA引文Goetsch, David L., 与 Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 3rd ed. Prentice Hall, 2000.
警告：这些引文格式不一定是100％准确.