Citazione Stile APA (7a Edizione)

Goetsch, D. L., & Davis, S. B. (2000). Quality management: Introduction to total quality management for production, processing and services (3rd ed.). Prentice Hall.

Citazione stile Chigago Style (17a edizione)

Goetsch, David L., e Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 3rd ed. New Jersey: Prentice Hall, 2000.

Citatione MLA (9a ed.)

Goetsch, David L., e Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 3rd ed. Prentice Hall, 2000.