APA (7th ed.) Citation

Goetsch, D. L., & Davis, S. B. (2000). Quality management: Introduction to total quality management for production, processing and services (3rd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 3rd ed. New Jersey: Prentice Hall, 2000.

MLA (9th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 3rd ed. Prentice Hall, 2000.