APA-referens (7:e uppl.)

Morrison, T., & Conaway, W. A. (2012). Kiss, bow, or shake hands: sales and marketing: The essential cultural guide--from presentations and promotions to communicating and closing. McGraw-Hill.

Chicago-referens (17:e uppl.)

Morrison, Terri, och Wayne A. Conaway. Kiss, Bow, or Shake Hands: Sales and Marketing: The Essential Cultural Guide--from Presentations and Promotions to Communicating and Closing. New York: McGraw-Hill, 2012.

MLA-referens (9:e uppl.)

Morrison, Terri, och Wayne A. Conaway. Kiss, Bow, or Shake Hands: Sales and Marketing: The Essential Cultural Guide--from Presentations and Promotions to Communicating and Closing. McGraw-Hill, 2012.