TY - BOOK T1 - Total quality management. A1 - Gupta, N Srinivasa LA - English PP - Oxford PB - Butterworth YR - 2009 UL - https://tuklas.up.edu.ph/Record/UP-8027390931312424502 OP - 212 CN - HD 62.15 G87 2009 KW - Total quality management. ER -