People skills - Thompson, Neil 1955- (Basingstoke [England] New York Palgrave Macmillan, 2009)
Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice.
Includes bibliographical references (p. 294-313) and index.
Keywords: Interpersonal relations; Interpersonal communication; Self-management (Psychology); Problem solving