Cita APA (7a ed.)

Pyzdek, T., & Keller, P. (2013). The handbook for quality management: A complete guide to operational excellence (Second Edition.). McGrawHill.

Cita Chicago Style (17a ed.)

Pyzdek, Thomas, y Paul Keller. The Handbook for Quality Management: A Complete Guide to Operational Excellence. Second Edition. New York: McGrawHill, 2013.

Cita MLA (9a ed.)

Pyzdek, Thomas, y Paul Keller. The Handbook for Quality Management: A Complete Guide to Operational Excellence. Second Edition. McGrawHill, 2013.