Barnes, J. G. (2006). Build your customer strategy: A guide to creating profitable customer relationship. John Wiley & Sons.
芝加哥风格引文Barnes, James G. Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationship. Hoboken, N. J: John Wiley & Sons, 2006.
MLA引文Barnes, James G. Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationship. John Wiley & Sons, 2006.
警告：这些引文格式不一定是100％准确.