APA aipamena

Plunkett, W., Attner, R. F., & Plunkett, W. R. (1997). Management: Meeting and exceeding customer expectations (6th ed.). South-Western College Pub.

Chicago Style aipamena

Plunkett, Warren, Raymond F. Attner, and W. Richard Plunkett. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, Ohio: South-Western College Pub, 1997.

MLA aipamena

Plunkett, Warren, et al. Management: Meeting and Exceeding Customer Expectations. 6th ed. South-Western College Pub, 1997.