Citazione Stile APA (7a Edizione)

Plunkett, W., Attner, R. F., & Plunkett, W. R. (1997). Management: Meeting and exceeding customer expectations (6th ed.). South-Western College Pub.

Citazione stile Chigago Style (17a edizione)

Plunkett, Warren, Raymond F. Attner, e W. Richard Plunkett. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati, Ohio: South-Western College Pub, 1997.

Citatione MLA (9a ed.)

Plunkett, Warren, et al. Management: Meeting and Exceeding Customer Expectations. 6th ed. South-Western College Pub, 1997.