Bestfield, D. H. (1995). Total quality management. Prentice-Hall.
芝加哥风格引文Bestfield, Dale H. Total Quality Management. Englewood Cliffs, N. J: Prentice-Hall, 1995.
MLA引文Bestfield, Dale H. Total Quality Management. Prentice-Hall, 1995.
警告：这些引文格式不一定是100％准确.