Bestfield, D. H. (1995). Total quality management. Prentice-Hall.
Chicagoスタイル(17版)引用形式Bestfield, Dale H. Total Quality Management. Englewood Cliffs, N. J: Prentice-Hall, 1995.
MLA(9版)引用形式Bestfield, Dale H. Total Quality Management. Prentice-Hall, 1995.
警告: この引用は必ずしも正確ではありません.