Bestfield, D. H. (1995). Total quality management. Prentice-Hall.
Citación estilo ChicagoBestfield, Dale H. Total Quality Management. Englewood Cliffs, N. J: Prentice-Hall, 1995.
Cita MLABestfield, Dale H. Total Quality Management. Prentice-Hall, 1995.
Warning: These citations may not always be 100% accurate.