Cita APA (7a ed.)

Bestfield, D. H. (1995). Total quality management. Prentice-Hall.

Cita Chicago Style (17a ed.)

Bestfield, Dale H. Total Quality Management. Englewood Cliffs, N. J: Prentice-Hall, 1995.

Cita MLA (9a ed.)

Bestfield, Dale H. Total Quality Management. Prentice-Hall, 1995.