Bestfield, D. H. (1995). Total quality management. Prentice-Hall.
Chicago Style (17th ed.) CitationBestfield, Dale H. Total Quality Management. Englewood Cliffs, N. J: Prentice-Hall, 1995.
MLA (9th ed.) CitationBestfield, Dale H. Total Quality Management. Prentice-Hall, 1995.
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