Cita APA (7th ed.)

Bestfield, D. H. (1995). Total quality management. Prentice-Hall.

Cita Chicago (17th ed.)

Bestfield, Dale H. Total Quality Management. Englewood Cliffs, N. J: Prentice-Hall, 1995.

Cita MLA (9th ed.)

Bestfield, Dale H. Total Quality Management. Prentice-Hall, 1995.