The management of struggle elements of dispute resolution through negotiation, mediation, and arbitration - Keltner, John W. (Sam); Keltner, John W. (Sam) (Cresskill, NJ 07626 Hampton Press, Inc., 1994)
Includes bibliographical references and index (249-268)
Donated by Prof. Che-Che Lazaro
Keywords: Conflict management; Mediation; Arbitration and award