Leitner, C., Ganz, W., Satterfield, D., & Bassano, C. (2021). Advances in the human side of service engineering: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Springer. https://doi.org/10.1007/978-3-030-80840-2
Chicago-viite (17. p.)Leitner, Christine, Walter Ganz, Debra Satterfield, ja Clara Bassano. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Switzerland: Springer, 2021. https://doi.org/10.1007/978-3-030-80840-2.
MLA-viite (9. p.)Leitner, Christine, et al. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Springer, 2021. https://doi.org/10.1007/978-3-030-80840-2.